QQseek Pro is a digital software subscription. No physical goods are shipped.
1. Cancellation
You may cancel your subscription at any time. Cancellation prevents future renewals. Unless a refund is approved or applicable law requires otherwise, access to paid features may continue until the end of the current paid subscription term.
2. Refund Requests Within 14 Days
You may request a refund within 14 days of purchase if you are unable to access the paid features you purchased, or if you were charged by mistake. Please provide enough information for us and the payment service provider to locate and review the transaction.
3. Requests That May Be Declined
Refund requests may be declined in cases of misuse, repeated refund requests, fraudulent activity, or material violation of the Terms of Service, subject to applicable law and the rules of the payment service provider.
4. Refund Method
Approved refunds are returned through the original payment method when supported by the payment service provider. Processing time may vary depending on the provider and financial institution.
5. Contact
To request a refund or ask a billing question, contact us at support@lightningsearch.app.
6. Membership stacking and lifetime upgrades
Additional monthly, quarterly or annual purchases extend your existing membership term. Renewal dates are adjusted and previous subscriptions stop renewing to avoid duplicate recurring charges. After a lifetime purchase is confirmed, unused paid time from existing fixed-term memberships is refunded proportionally using each original order's actual payment and unused entitlement duration. Free or gifted time has no refundable cash value. Refunds are processed against the original transactions and are subject to Paddle approval and payment-provider processing times.
Lifetime membership has no expiry date. Cloud storage is currently paused for all plans and is coming soon; capacity limits and usage terms will be published when the service launches.